ORDER AND LICENSE HELP

Send the details needed to verify your case in one message.

Write from the email address used for the order. Complete details help us safely verify payment, delivery, and device binding.

If only the license session was lost on the same Windows installation, first re-enter the original first-activation code in the latest app. It can recover safely without sending the activation key to support.

Include these details

Your website order number and the email address used for the purchase.
Payment method, amount, time, and the transaction or order ID shown by PayPal or the payment provider.
A receipt or payment-complete screenshot with unrelated sensitive fields redacted.
For activation, reinstall, or computer-change issues, you may include your Steam display name, game account identifier, and a screenshot of the error.

Never send passwords, one-time codes, a full card number, CVV, full bank account details, or your activation key.

Do not post order, receipt, or activation information publicly. Support will never ask for your Steam, PayPal, bank, or email password.

Official support email

Checking the support channel…